This Privacy Policy describes how Clouder.ma collects, shares and uses information in connection with your use of our websites, applications, and services (the "Services"). This Privacy Policy does not apply to information our customers may process when using our Services.
We carry out all processing operations in strict compliance with European privacy laws and your personal information is always under your control. We want our services to be safe and enjoyable for you, and that is why we value your privacy.
We may collect and receive information about users of our Services from various sources, including: information you provide through your user account on the Services if you register for the Services; your use of the Services; and from third-party websites, services, and partners.
We recommend that you read this Privacy Policy in full to ensure you are fully informed. If you have any questions about this Privacy Policy or our data collection, disclosure, and use practices, please contact us at privacy@clouder.ma.
Information you provide to us
By registering for an account: When you register for an Account, we may ask for your contact information, including items such as name, email address, company name, address, and telephone number.
By communicating with us: If you contact us directly, we may receive additional information about you like your name, email address, phone number, internet protocol (IP) addresses, the contents of the message and/or attachments you may send us, as well as any other information you may choose to provide.
By making a payment for our services: When you enter your financial information for any payment associated with your Account, that information is directed to any of our third-party payment processors. We do not store your financial account information on our systems; however, we have access to, and may retain, subscriber information through our third-party payment processor.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
Cookies and other tracking technologies
Like most websites, we gather certain information automatically and store it in log files. When you use our Services, we may collect certain information automatically from your device. This information may include internet protocol (IP) addresses, browser type, browser plug-ins, screen resolution, window size, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, landing page, and referring URL. To collect this information, a cookie may be saved on your computer or device when you visit our Services.
How our services are used
When you use our Services, we may collect information about your engagement with and utilization of our Services, like processor usage, memory usage, storage capacity, navigation of our Services, and system-level metrics. We use this data to operate the Services, maintain and improve the performance and utilization of the Services, develop new features, protect the security and safety of our Services and our customers, and provide customer support.
Social media platforms
We operate social media platforms. Any personal data gathered on these platforms is only in response to users interacting out of their own will with our marketing pages. The contact is deemed as a legitimate business inquiry. The personal contact data is removed from the social media platform once the user has requested its removal.
Analytics: Our services use Google Analytics to collect information about how visitors use our website. We anonymize this data at the point of collection and automatically delete user and event data that is older than two years.
Registering with third-party accounts: If you choose to link our Services to a third-party account (such as Facebook and Google), we will receive information about that account, like your authentication token, which authorizes linking, from the third-party account.
We use the information we collect to: Provide, manage, and maintain our Services; Improve, expand, and personalize our Services; Develop and deploy new products, services, features, and functionalities; Understand and analyze how you use our Services; Process your transactions; Find and prevent fraud; Communicate with you for marketing purposes, customer service, to provide you with updates or other information related to the Service; For compliance purposes, including enforcing our Terms of Service, other legal rights, as may be required by applicable laws and regulations.
We may share the information we collect in various ways, including: With your consent; In aggregate form that can't reasonably be used to identify you; With third-party vendors and service providers; With advertising partners; With third-party partners to receive additional publicly available information about you; When you sign up through a referral/affiliate; With analytics providers such as Google Analytics; As part of any proposed merger, sale of assets, acquisition, or similar transaction; To satisfy any applicable law, legal process, regulation, or governmental request; To detect, prevent, or otherwise address security, fraud, or technical issues.
We will normally collect personal information from you only: where we have your consent to do so; where the processing is in our legitimate interests and not overridden by your rights; where we need the personal information to perform a contract with you. We have a legitimate interest in operating our Services and communicating with you when necessary to provide these Services.
We are committed to protecting your data and personal information. We employ a variety of security measures and technologies, that are designed to defend against unauthorized access, use, or disclosure. Please bear in mind that the Internet cannot be guaranteed to be 100% secure.
We keep personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable tax, accounting, or legal requirements). If we have no ongoing legitimate business need to process your personal information, we will either anonymize or delete it.
If you have registered with us, you may access certain information associated with your Account by logging into our Services or emailing us at privacy@clouder.ma. To request deletion of your account information contact us at privacy@clouder.ma.
If you are a resident of the EEA, you have the following data protection rights: You can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information at any time by emailing us privacy@clouder.ma. You can access, correct, update, or request deletion of your personal information. You can withdraw your consent at any time. You can opt-out of our marketing communications. You have the right to complain to a data protection authority.
We do not knowingly collect information from children under the age of 16. Children under 16 are prohibited from using our Services. If you learn that a child has provided us with personal information in violation of this Privacy Policy, please alert us at privacy@clouder.ma.
This Privacy Policy may be modified from time to time, so please review it frequently. Changes to this Privacy Policy will be posted on our websites. If we materially change the ways in which we use or share personal information previously collected from you through our Services, we will notify you through our Services, by email, or other communication means.
We are a global business, so we may transfer personal information to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy.
If you have any questions or concerns about this Privacy Policy, please feel free to email us at privacy@clouder.ma. The data controller of your personal information is Clouder.ma.